I'm committed to handmade, fresh products of the highest quality and always pack your orders with the greatest care. As a one-person operation, this means order processing can take time. I think you will find handmade magic is worth the wait!
Turn around time is 14 business days (does not include weekends and holidays) except for Winter Release/Sale orders.
Winter Release Orders/Sale (orders placed between 11/23-11/27/17) will ship no later than December 20th. I am not responsible for USPS delays, once your package is in their hands there is nothing I can do to expedite the process or make them deliver on time.
Turnaround time is the time from when your order is placed until it is shipped. Normally orders are processed & shipped Monday through Friday (this does not include transit time from USPS to your doorstep). If you order on Friday after 4pm EST, Saturday or Sunday processing time does not begin until the next business day: Monday. Made fresh items such as lotions and scrubs are made to order and may require additional processing time. Please be aware orders placed during holiday seasons and sales may require extra processing time. We will be sure to notify you if there are any delays.
International Orders- After many years experience I feel like I can not guarantee holiday arrival for international orders. USPS and customs are just variables I can't control. Obviously the earlier you order the better the chances are.
US orders: Last day to order for US holiday arrival is 12/15/17 12pm EST
We will close for the year 12/15/17 All orders will go out in time for holiday delivery in the US. After your order is in the hands of USPS I can't be responsible for any delays and don't have the power to expedite the process.
Lost, need help, have questions? Contact us!
We encourage customer comments, questions and suggestions about our products and our site. Please contact us at any time via the contact form below. Someone will get back to you as soon as possible. If this is about an order, please include your order number.
Dear customers or potential customers I am ALWAYS happy to help if you have a legitimate question, suggestion, or concern. I'm sorry to have to put the following sentence here in such large bold caps, or at all; but we get so many of these request I can't respond to them all and as a small company with limited means we can't afford to honor the requests like some larger companies might. Also many of these requests are scammerss.
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