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Turn Around Time:

I'm committed to handmade, fresh products of the highest quality and always pack your orders with the greatest care. As a one-person operation, this means order processing can take time. I think you will find handmade magic is worth the wait!

Turn around time is 14 business days (does not include weekends and holidays) 

Turnaround time is the time from when your order is placed until it is shipped. Normally orders are processed & shipped Monday through Friday (this does not include transit time from USPS to your doorstep). If you order on Friday after 4pm EST, Saturday or Sunday processing time does not begin until the next business day: Monday. Made fresh items such as lotions and scrubs are made to order and may require additional processing time. Please be aware orders placed during holiday seasons and sales may require extra processing time. We will be sure to notify you if there are any delays.

Lost, confused, have a question or concern CONTACT US (click here) or email us at dreamingtreesoapworks@gmail.com

 

Lost, need help, have questions? Contact us! 

We encourage customer comments, questions and suggestions about our products and our site. Please contact us at any time via the contact form below. Someone will get back to you as soon as possible. If this is about an order, please include your order number.

Dear customers or potential customers I am ALWAYS happy to help if you have a legitimate question, suggestion, or concern. I'm sorry to have to put the following sentence here in such large bold caps, or at all; but we get so many of these request I can't respond to them all and as a small company with limited means we can't afford to honor the requests like some larger companies might. Also many of these requests are scammerss.

WE DO NOT SEND OUT FREE SAMPLES EXCEPT WITH ORDERS!