Lost, need help, have questions? Contact us!
We encourage customer comments, questions and suggestions about our products and our site. Please use the email below, anytime! Dear customers or potential customers I am ALWAYS happy to help if you have a legitimate question, suggestion, or concern. I'm sorry to have to put the following info here in such large bold caps, or at all; but we get so many of these request I can't respond to them all and as a small company with limited means we can't afford to honor the requests like some larger companies might. Also many of these requests are scammers.
Emails will be replied to the email address the inquiry is sent from within 2 business days (Monday through Friday; excluding holidays and weekends).
Be sure to use an email you regularly check, that we are added to your address books so we do not go into spam. If it is concerning an order make sure you include your order number in the subject line so we can have the best information to assist you quickly.
Make sure your order is outside of current turnaround time if you are checking on order status see current turn around times and shipping information below.
We do not and will not drop ship.
We only send free samples with orders.
We do not send out PR or free product for review.
Turn Around Time:
I'm committed to handmade, fresh products of the highest quality and always pack your orders with the greatest care. As a one-person operation, this means order processing can take time. I think you will find handmade magic is worth the wait!
Turn around time is based on order volume and guidelines for health and safety per the world-wide health crisis. Please expect delays due to the current world- wide health crisis
Turnaround time is the time from when your order is placed until it is shipped. Normally orders are processed & shipped Monday through Friday (this does not include transit time from USPS to your doorstep). If you order on Friday after 4pm EST, Saturday or Sunday processing time does not begin until the next business day: Monday. Made fresh items such as lotions and scrubs are made to order and may require additional processing time. Please be aware orders placed during holiday seasons and sales may require extra processing time. We will be sure to notify you if there are any delays.